I am an IT Support Analyst, resolving technical issues and ensuring system efficiency.
About
About Me
I am an IT Helpdesk Analyst with hands-on experience in cloud infrastructure, Linux systems, and IT support operations. My core strengths include managing AWS services, troubleshooting technical issues, and ensuring seamless end-user experiences. I’ve worked with ServiceNow, MySQL databases, and security protocols to support organizations efficiently. My ability to simplify complex tech processes makes me a reliable point of contact for IT support.
WORK EXPERIENCE
Property Management Administrator
Crystal Management Solutions Inc., Ontario
August 2023 – Present
- Programmed access keys and remotes, reducing onboarding delays and enhancing security log traceability.
- Managed 100+ monthly resident service logs, improving accuracy by 40% through structured spreadsheets.
System Administrator (Co-op)
Crystal Management Solutions Inc., Ontario
May 2023 – August 2023
- Updated and maintained 100+ resident records, ensuring database integrity for staff use.
- Resolved 50+ weekly support queries and coordinated amenity-related transactions.
Junior DevOps Engineer
ViMo Software Development Pvt. Ltd., India
February 2020 – December 2020
- Automated 40+ Linux admin tasks via Bash scripts, reducing errors by 70%.
- Set up Nagios monitoring and Dockerized MySQL databases for system stability and scalability.
Process Executive
Millennium InfoLogic, India
November 2019 – February 2020
- Processed 200+ weekly orders with 99.5% accuracy, introducing validation workflows.
- Organized 500+ daily emails using Outlook rules and tags, improving team response times.
Associate – Operations
MySchoolPage, India
December 2018 – May 2019
- Built 100+ Moodle student accounts monthly and automated scheduling modules.
- Created data-driven reports from 500+ entries to match tutors and courses.
EDUCATION
Graduate Certificate in Cloud Computing
Loyalist College in Toronto, Ontario
January 2022 – September 2023
Bachelor of Engineering in Computer Science and Engineering
MVJ College of Engineering, India
August 2014 – June 2018